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Shipping policy
🚚 Shipping & Delivery Policy
✔ Order Processing
All orders are processed within 24 hours after payment confirmation.
✔ Delivery Time (Germany 🇩🇪)
Estimated delivery time: 1–3 business days.
✔ Shipping Fee
As a UPS VIP partner, we provide exclusive discounted shipping rates.
We cover part of the shipping cost for you, and the final fee is automatically calculated at checkout.
🎁 The more you order, the lower your shipping cost — no hidden fees.
✔ Order Tracking
Once your order is shipped, you will receive a tracking number via email.
✔ Reliable Logistics
We work with trusted logistics partners to ensure fast and secure delivery.
🛡️ Delivery Guarantee
We are committed to delivering your order quickly and reliably.
If your order is not delivered within 15 business days from the dispatch date,
you are eligible for a FULL REFUND — no return required.
📌 Conditions of the Delivery Guarantee
• Delivery time is calculated from the dispatch date
• Applies only to deliveries within Germany
• Delays caused by customs, public holidays, force majeure, or incorrect/incomplete shipping details are excluded
• Applies after the first delivery attempt
• Limit: one claim per order
✔ Incorrect Address / Failed Delivery
Please ensure your shipping details are correct.
We are not responsible for delivery issues caused by incorrect or incomplete information.
✔ Customer Support
If you have any questions, please contact our support team anytime.
We will respond within 24 hours.
✔ Refund Processing
Approved refunds will be processed within 3–5 business days to your original payment method.
👉 Shop with confidence — your order is 100% protected.